Discussing solutions to customer problems can reveal many interesting nuances! What do you think are the pros and cons of such approaches? What strategies work best to create a positive image of the company while solving problems in public?
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I agree, discussing solutions to customer problems is always a useful process that helps identify the company's strengths and weaknesses. One of the main advantages of such approaches is the opportunity to publicly show how the company values its customers and is ready to quickly respond to their problems.